Privacy Policy
Our contact details:
Company Name - 191 Property Consultants
Email: 191propertyconsultants@gmail.com
Telephone - 07734 834632
How is personal information obtained
All information will be requested from our clients by 191 Property Consultants and only such information that is relevant to our instruction.
Such information would typically include for the below but is not an exhaustive list:
Site address
Client name
Client number
Client email address
Contact preferences
Bank details or payment card information
Where third parties are required during any instruction we will not provide any personal information to them without first gaining your written consent to do so.
Rights under the General Data Protection Regulations 2018
The General Data Protection Regulations 2018 underpins your right to privacy as a consumer within the UK and extends specific rights to you.
Right to be informed of how businesses and organisations use the personal information you provide
Right to access on any information that is held on you by a business or organisation
Right to erasure of your personal information that has been previously provided
Right to rectification of personal information that is held when you believe this to be out of date
Right to restrict processing of data that is held on your by a company or organisation
Right to data portability in a format that allows the consumer to then provide this data to another party if they wish
Right to object to how your information is processed in specific circumstances or where relevant
191 Property Consultants will make all reasonable endeavours to meet any client request in respect of the General Data Protection Regulations 2018. We aim to respond to any queries made by our clients within one month of receiving a written request.
Data storage
All client information will be held for a period of not less than 6 years from completion of the professional instruction which 191 Property Consultants have undertaken on your behalf. In some instances data can be held on file for a period of 12 years depending on the nature of the instruction and to ensure we meet our regulatory requirements as a business.
All client data that is recorded will be securely stored and will never be shared or distributed to any third party.
Firm Regulation
As 191 Property Consultants is a RICS regulated firm we have to abide by specific requests from the regulatory body. External audits of our internal processes can be undertaken which includes providing copies of required documents which may contain personal information specific to your instruction.
Complaints handling
If you are unsatisfied with the service we have provided or how we have recorded and stored your personal data we operate an internal complaints handling procedure.
All complaints are to be submitted in writing to 191propertyconsultants@gmail.com clearly describing any issues you have with the services we have provided.
We aim to reply to any complaints within a 14 working days period from acknowledging receipt.
There is also the option to liaise with the ICO should you have any complaints regarding how we have used your personal data.
Information Commissioners Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk